Refund Policy

Effective Date: September 8, 2026

This Refund Policy explains when we issue refunds for work carried out by Go Edit Photos ("we", "us", "our") and how to request one. It sits alongside our Terms of Service; where the two overlap, this policy gives the detail.

1. Revisions Come First

Editing is judged by eye, and most disputes are a matter of taste or a missed instruction rather than faulty work. Before a refund is considered we ask you to raise a revision request from your project page. You can mark up the image directly and tell the editor what to change; the request reaches the person who did the work.

• Revisions within the original brief are free and unlimited during the revision window.
• The revision window is 7 days from delivery, matching our Terms of Service.
• Requests that change the original brief are new work and may be quoted separately.

2. When We Refund

A full or partial refund is issued where:

• the delivered work does not match the brief you gave us, and revisions have not resolved it;
• we were unable to deliver your images at all, or missed an agreed deadline that you had told us was critical;
• you were charged twice for the same job, or charged for work that was never started;
• a storage plan was charged but never activated on your account.

3. When We Do Not Refund

• Work you have approved or downloaded. Approving or downloading a finished file counts as acceptance.
• A change of mind after the work has been completed to the brief.
• Requests made after the 7-day window has closed.
• Poor source material. We can only work with what is uploaded; an image that is out of focus, badly underexposed, or too low in resolution cannot always be rescued, and we will tell you before starting where we can.
• Storage plans already in use. See section 5.

4. How to Request a Refund

Email contactus@goeditphotos.com from the address on your account, within 7 days of delivery, with:

• your invoice number;
• the project or batch name;
• which images are affected and what is wrong with them.

We acknowledge every request within 2 business days and aim to decide within 5 business days. If we need to look at the files again we will tell you rather than leaving you waiting.

5. Storage Plans

Retailer and company accounts can buy a storage plan to keep finished work with us. These plans are prepaid for a fixed 30-day period.

• A plan that was paid for but never activated is refunded in full.
• An active plan is not refunded part-way through: the space is reserved for you for the period, whether or not you fill it.
• Moving to a larger plan replaces the current one; the remainder of the old plan is not credited.
• Letting a plan lapse deletes nothing. Your allowance returns to the free tier and uploads pause until you are back within it.

6. How Refunds Are Paid

Refunds go back to the original payment method — PayPal, GCash, or bank transfer — and never to a different account. Once we have approved a refund, PayPal refunds usually appear within 3–5 business days; bank transfers can take longer depending on your bank.

Any transaction fee charged by the payment provider is not something we receive, and may not be returned by them.

7. Cancelling Work in Progress

You can cancel a job before it is delivered. If editing has not started, you are refunded in full. If it has, we charge only for the images already completed and refund the rest.

8. Chargebacks

If something has gone wrong, please contact us first — we would rather fix it than dispute it. Raising a chargeback without contacting us may result in your account being suspended while the claim is resolved.

9. Contact

Go Edit Photos
Minglanilla, Cebu 6046, Philippines
Email: contactus@goeditphotos.com
Phone: (+63) 962 275-5261